FirstRing AI ("FirstRing," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at firstringapp.com or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (business name, industry, location)
• Payment information (processed securely through Stripe — we do not store card details)
• Communications you send us
• Information submitted through our signup and contact forms

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Set up and configure your AI phone assistant
• Process payments and send billing information
• Send you service updates, technical notices, and support messages
• Respond to your comments and questions
• Send marketing communications (you may opt out at any time)
• Monitor and analyze usage and trends to improve our service
• Comply with legal obligations

3. SMS and Text Message Communications

By providing your phone number and opting in through our website form or verbally consenting during a phone call, you consent to receive SMS text messages from FirstRing and from AI agents we operate on behalf of businesses using our platform. These messages may include:

• Appointment confirmations and reminders
• Follow-up messages after phone calls
• Google review requests
• Service updates and notifications

Message frequency varies based on your interactions with the service. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at hello@firstringapp.com.

Mobile phone numbers collected for SMS communications are never shared with third parties or used for marketing purposes outside of the service you have opted into.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — including Twilio (phone and SMS), Retell AI (voice agent platform), ElevenLabs (voice synthesis), and Stripe (payment processing)
• Business clients — if you interact with a FirstRing-powered AI agent, the business operating that agent may receive call summaries and your contact information
• Legal requirements — if required by law, court order, or government authority
• Business transfers — in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Call recordings and transcripts are retained for 90 days by default. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access your personal information
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications
• The right to data portability
• California residents may have additional rights under the CCPA

To exercise any of these rights, please contact us at hello@firstringapp.com.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of our service may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

12. Contact Us